Customer Service

cropped-Cafe-Don-Pablo.jpgIt is very important to us to meet the needs of our loyal customers, and we appreciate hearing your thoughts and suggestions about our products and services!

Email: info@cafedonpablo.com

Toll free: 877-436-6722

Office hours: Monday – Friday 8am – 5pm EST

Mailing Address:

Burke Brands LLC
521 NE 189th Street
Miami FL 33179


Order Fulfillment and Shipping

Standard inventory orders received before 11am will be shipped the next business day (48 hrs during the holiday season) from our Roasting facility in N. Miami Beach, Florida. Large volume or special orders may require more than one business day to process.


Return Policy

If you are not completely satisfied with your coffee, please return unused portion in its original packaging within 30 days of the purchase date to:

Burke Brands LLC
521 NE 189th Street
Miami FL 33179

Please include in writing or by e-mail, the reason why you were not satisfied with your coffee, and your order number. (found in your order confirmation e-mail) A full refund will be credited to your credit card after we receive the unused portion of your order.


Order Cancellation

Cancellation may be performed by e-mail or by calling Toll free: 877-436-6722. Please have your order number ready.

*If an order passes the processing stage, it cannot be canceled. In addition, Cafe Don Pablo reserves the right to limit or cancel orders for any reason, including protecting our customers and ourselves against fraud. Orders may be cancelled whenever there is doubt as to the accuracy, truth or validity of information supplied by shoppers. Cafe Don Pablo reserves the right to request additional information for order processing purposes if necessary.


Privacy Policy

Burke Brands is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information to any third party. Read more…


Copyrights and Trademarks

All materials appearing on cafedonpablo.com are the sole property of Burke Brands LLC, unless specified otherwise. Such materials protected by this copyright include, but are not exclusive to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website (including assembly and arrangement). You may use the content of cafedonpablo.com for no other purpose than shopping on this site, placing an order on this site, or for conducting other tasks associated directly with, and for the sole purpose of, shopping on this site or placing an order on this site. Unauthorized use of the materials appearing on cafedonpablo.com may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Such unauthorized use includes, but is not exclusive to, copying, reproducing, republishing, modifying, uploading, transmitting, or distributing any of such materials without the prior written consent of Burke Brands LLC.


Typographical and Photographic Errors

Café Don Pablo tries to be as accurate as possible in our pricing, as well as our description and photo depictions of products for sale; however, we cannot guarantee that product descriptions or specifications, pricing or any other content on Cafedonpablo.com is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, informational, technical or other error, Café Don Pablo shall have the right, at our sole discretion, to either honor the displayed price or refuse/cancel any orders placed for that product at the incorrect price.